Case study

Swoveralls reduces return rate by 30% with Custom Questions

Swoveralls switched to Junip for a more affordable solution that helped them collect more reviews and cut return rates by 30%. Read more to learn how they did this!

How Apparel & Fashion Brands use Product Reviews (with examples)

Reviews help shoppers better understand your products – increasing the conversion rate & decreasing returns by helping shoppers know when a product is right for them. Customers looking to better understand fashion & apparel want to see products in action. They want photos, videos & specific details like quality, fit & use-case. We put together

Review strategy

The most popular custom review questions used by apparel brands

Today, we're looking at the custom questions that apparel brands on Junip use most. We looked at almost 1,000 custom questions and highlighted which are the most popular, as well as shared examples of each below. For a bit of context: custom questions are a great way to get

Case study

Promix increases monthly review submissions by 42%

Switching to Junip allowed Promix to easily syndicate over 5,000 reviews on Google Shopping Ads and integrate with Klaviyo and Postscript. With full control over review requests, they optimized timing and channels, leading to a 42% increase in reviews collected per month.

Case study

How WINPRO uses Junip to gather 60% more reviews

Leaving their outdated and clunky review platform behind, WINPRO switched to Junip & has collected over 2,000 reviews from customers.

Review strategy

The two types of negative reviews & how they impact shoppers

There are two different types of negative reviews (broadly speaking): 1. Customer complaints 2. Differences of opinion Whether you're dealing with a complaint/issue or a difference of opinion affects how you respond to the review & how it will affect new shoppers that see the review. Customer complaints This group

Review strategy

How to ask customers to edit, update & delete reviews

The FTC is clear – businesses cannot alter, edit or change the contents of a review on behalf of the reviewer... but reviewers themselves absolutely can! Customers submitting any review is a great opportunity for engagement. If the review is positive, you have an opportunity to recommend other products or ask

Product updates

Analytics: Understanding Reviews & How You're Gathering Them

Reviews can help you understand trends across products, how your customers are engaging with your brand & ultimately enable you to make better decisions about your business. Junip's Analytics Engine helps you understand your reviews & how to gather more of them. Within Analytics you’re able to immediately see an overview

Review strategy

What is Review Syndication & How Does it Work?

Review Syndication is used to describe a bunch of different things – but typically it's used to talk about reviews for a product displaying somewhere other than the store they were originally submitted to. This could be a brand with multiple storefronts sharing reviews between those stores, a brand sharing reviews

Case study

Living.Fit Increases Review Submission Rate by 114%

By adopting Junip's mobile-first review forms, Living.Fit achieved a 114% increase in review submissions and a 129% rise in organic search traffic.

8 Shopify Apps fast growing brands need in 2024

Ecommerce brands need technology. It's in the name (e)! But what technology do you need and what tools are a waste of time? This list is not meant to be an objective evaluation of all tools in a given category & it's not meant to be exhaustive, for that type of

Review strategy

What are Custom Questions & How do Brands Use Them to Enhance Reviews?

Custom Questions can be a helpful way to get specific, detailed information from customers as a part of your reviews. This information key factor in helping shoppers looking at your reviews understand if a product is right for them, which in turn consistently leads to an increase in conversion rate

Review strategy

How 20+ Brands are Displaying Reviews on Their Homepage

Reviews can be displayed through the customer journey to accomplish different things. Most commonly reviews are added to product pages to help customers understand the specific product they're considering purchasing & whether it's the right fit for them. On your homepage reviews serve a little bit of a different purpose – shoppers

7 Unique Ways to Ask Customers to Leave a Review

Getting customers to leave a review for your products or business is a game of "when", "where" and "how". "How" customers leave a review is relatively straightforward – make sure the process is simple & mobile optimized. "When" and "where" you ask customers to leave a review can be a little more

Review strategy

What is a good review submission rate?

One of the most common questions we get is “what’s a good review rate”. There's a short answer & a long answer to this question. The short answer Anywhere between 2-4.9% is pretty good. If you’re in that range & just wanted a quick gut check, you can kind

50 years of scanning barcodes 🎉

50 years ago on this day (June 26th, 1974), the first barcode was scanned at Troy’s Marsh Supermarket in Miami County, Ohio. The shopper (Clyde Dawson) chose a multi-pack of Wrigley’s Juicy Fruit chewing gum as the first product to scan at checkout.